Perfectly balanced to suit you.

Meet the challenge of balancing passenger satisfaction, crew engagement and product wastage head on. 

Our software was built for retail management. From the early days of inflight retailing, Touchpoint has been there helping airlines and suppliers optimise, instruct and reconcile retail programs. 

integrated

Integrated to airline scheduling and reservation platforms, Touchpoint extracts, transforms and loads airline data into our ordering system. Retail instructions, countdowns and waste is recorded against the actual airline schedule.

MOBILE

Our retail software is for everyone. From head office planning, to cabin crew, to tarmac staff, Touchpoint retail is mobile with web and mobile device options to suit your airline process, capturing key reconciliation data.

reconciled

From loading, to integrated POS sales, to countdown and banking data, Touchpoint creates a seamless platform to balance each and every flight. From shrinkage to wastage, to flight performance data, we have your needs covered.

All Touchpoint customers are offered our dedicated web reporting tools. Transform data management in your company with our help.

Instruct and reconcile your customer focused program.

For inflight retail providers looking for a complete and off the shelf retail product, Touchpoint is a market leader in end-to-end retail program reconciliation. As an independent provider of software, utilise Touchpoint to maintain your independence as a retail provider.

Load

Optimised
Auto demand calculations based on historical flight and sector sales. 

Scheduled
From base-port to time of day, Touchpoint can dynamically uplift retail.

Informed
Options to tell suppliers and crew what to expect and when for their retail uplift.

Responsive
Load ratios and loading windows can be customised to suit each product.

Sell

POS Integration
Integrate Touchpoint software with your existing or preferred POS or in-seat retailing software. 

Inventory Integration
Link POS items to the airline inventory list, with supplier costs, retail prices and VAT/GST information.

Consumption Calculations
Integrated to airline schedules, we estimate passenger consumption as flights are reconciled. 

Count

Countdown
Per flight, per aircraft or per station, item specific countdown data. 

Stocktaking
Lastmile allows an aircraft stocktake anywhere and anytime.

Wastage
Capture wastage information from crew and/or suppliers at aircraft or warehouse.

Shrinkage
Automated shrinkage calculations and estimations from actual stock taking.

Match

Banking
Integrate banking data into Touchpoint for instant matching of banking to sales.

Completeness
Perform POS and banking completeness checks to schedule. 

Reporting
Instant reporting via our web report builders.

Management Reporting
Automated reporting packs with program KPIs for management review.

Integration Options