Detailed and Accurate Instructions

Our flight loading and instruction system is built to be flexible, scalable and dynamic. With origins in the complex work of inflight retail, our system is a fully fledged instruction system for domestic and international economy, business and first class cabins.

integrated

Integrated to airline scheduling and reservation platforms, Touchpoint extracts, transforms and loads airline data into our ordering system. Aircraft changes, passenger movements and flight cancellations are pushed to your supply chain quickly and efficiently.

detailed

Touchpoint tells your supply chain when to prepare, dispatch and deliver aircraft loads. Configurable to multiple suppliers, each step of the supply chain is informed of requirements by cabin and meal type, linking back to the airline's menu plan creating a seamless source of truth.   

dynamic

Regardless of load ratios or fare classes, Touchpoint instruction systems will load meal orders to menu plan specifications based on live passenger information. Maintain live orders, issue flight close figures and final commercial close amounts to suppliers per flight. 

All Touchpoint customers are offered our dedicated web reporting tools. Transform data management in your company with our help.

Functionality to make complex possible.

The flight instruction system from Touchpoint is known for being flexible and scalable. From instructing optimised retail loading, to full service international premium cabins, our ordering system is a truly established and proven system.

Schedule

Integrated
Integrated with reservation and schedule systems to create orders and flight load requests.

Management
Integrated with reservation and schedule systems to create orders.

Passenger Classes
Manage passenger classes with ease, identifying fare classes for meal orders. 

Order

Detailed
Order full menu plans for all cabin classes, specific to supplier.

Pre-Orders & SPML
Process SSR pre-orders and SPML requests

Audit
Audit records of all changes by cabin and meal type.

Commercial Close
Configurable commercial close and cut-offs.

Load

Uplift
Create uplift rules to load in designated stations.

Supplier Management
Manage multiple suppliers per station, by supply chain stage.

Top-Up
Tools to calculate top-up requirements on fast turns.

Skip
Reduce supplier load costs with logic to return or multi load per departure.

Inform

Check-sheets
Automatically issue check-sheets to suppliers and crew.

Integrate
Send order information automatically to suppliers via our API.

Alerts
Upgrades, last minute changes and tailswaps are pushed to your supply chain.

Compliance
Instantly share supplier compliance with instructions.